When it comes to looking after your truck, good aftersales care can have an enormously positive impact on your investment and help your business continue to thrive.
Aftersales care offered by Original Equipment Manufacturers (OEMs) cover standard and extra inclusions options, such as chassis and truck body warranties, roadside assistance, helpline phone support for questions and queries and service agreements, through to the quality of care you receive when undertaking servicing, parts replacement and your ongoing fleet support from the dealership sales staff.
In this blog, we take a look at how great aftersales care is working in favour of businesses of all sizes around the country.
NO WORRIES WARRANTY
Opting for an extended warranty on his medium-duty hook-lift skip bin truck, Jari Maatta, owner and operator of AAA Skip Bins has found the dependability of solid aftersales care is integral to the smooth operations of his business.
With plans to expand the fleet in the future and purchase service agreements to maintain the high standards of his fleet and reduce whole of life costs, Jari has been more than satisfied with how his truck brand backs its products.
Being located in Bundaberg in North Queensland does not mean there are any hold ups on replacement parts for the older trucks in Jari's fleet—his dealership is able to supply the correct parts in record time to keep the fleet on the road.
SUPER SERVICE TIME
Select Plant Australia is a large plant hire company with multiple locations around Australia.
Nathan Mitschuinig, Select Plant Australia Unit Leader ensures that their 60-truck-fleet is serviced by authorised technicians for several reasons.
This includes the guarantee that the service technicians have access to the latest in technology, expertise across the truck brand, and access to genuine parts from the OEM.
WHOLE OF LIFE BENEFITS
Whole of life cost is an important metric to consider for any business, and this is where service agreements offered by dealerships can come in handy. A good service agreement will have scheduled servicing, maintenance and replacement part costs quoted out for multiple years into the future, which can be very useful for businesses in budgeting for truck maintenance and fleet care.
For Queensland-based Everything Fleet Managing Director Keith Alexander the whole of life cost of his trucks includes servicing done by registered technicians and genuine OEM parts.
Having a solid working relationship with the dealership also goes a long way to keeping things on track for Everything Fleet.
FLEET CONSISTENCY
For Sam Routley of Routley's Bakery, the consistency of his chosen truck brand and the brand’s aftersales support means that his customers can expect their delectable baked goods to be delivered on time, without fail.
Sam relies of his fleet of trucks to deliver throughout Geelong and Melbourne, six days a week. The fleet service Routley’s Bakery receives at the local dealership keeps them operational and on the road where they’re needed.
With a freshly baked selection in the back, the fleet can depart the factory in the morning, knowing 24/7 support and roadside assist is only a phone call away, no matter what the day might have in store.
FIRST-TIME BUYER
Belinda Narbey purchased the first-ever truck for the Australian operations of LIQUI MOLY, a high-end automotive lubricant, oils supplier.
The truck was to be used as a base of operations at automotive events and a way to transport LIQUI MOLY products, with Belinda acquiring the truck on behalf of the German-owned company.
As a first-time truck buyer, it was a new experience for Belinda and the advice from the team at the local truck dealership in Western Sydney was invaluable in helping to choose a model that suited the task, and their guidance on servicing and maintenance is something that Belinda can rely on for the life of the truck.
LOCAL DEALERSHIP SUPPORT
Similarly, for Paul Harriss, co-owner of Leslievale Landscape and Gravel Supplies just outside Hobart, a good relationship with his local dealership has been great for business.
Paul found that working with the same friendly faces at the dealership meant that there was someone who cared about his business and was across his transportation requirements every time he needed a new truck, support or simply some advice.
Looking for more tips and tricks on how to make product support and aftersales work in your favour? Check out this blog.
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